Terms of Service

1. Acceptance of Terms

By accessing and using IT Services Freetown's services, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our services.

2. Services Provided

IT Services Freetown provides:

• Computer and laptop repair services
• Hardware diagnostics and replacement
• Software installation and troubleshooting
• Network setup and configuration
• Data recovery services
• IT consultation and support

3. Service Appointments

When booking a service appointment:

• You must provide accurate information about your device and issue
• Appointments are subject to technician availability
• You will receive a confirmation via email or SMS
• Cancellations must be made at least 24 hours in advance
• We reserve the right to reschedule in case of emergency

4. Pricing and Payment

Our pricing and payment terms:

• Diagnostic fees may apply and will be communicated upfront
• Repair quotes are provided after initial assessment
• Prices are subject to change without notice
• Payment is due upon completion of service unless otherwise agreed
• We accept cash, mobile money, and bank transfers
• All prices are in Sierra Leonean Leones (SLL) or US Dollars (USD)

5. Warranty and Guarantees

We stand behind our work:

• All repairs come with a 30-day warranty on labor
• Parts are covered by manufacturer warranties where applicable
• Warranty does not cover damage from misuse or accidents
• Data recovery attempts are made on a best-effort basis with no guarantee
• We are not responsible for data loss during repair unless caused by negligence

6. Customer Responsibilities

As a customer, you agree to:

• Backup your data before bringing in your device
• Remove any confidential or sensitive data if possible
• Provide accurate passwords or access codes when necessary
• Pick up repaired devices within 30 days of completion
• Not hold us liable for pre-existing issues not related to the service

7. Limitation of Liability

IT Services Freetown shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses resulting from your use of our services. Our total liability shall not exceed the amount paid for the specific service in question.

8. Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of IT Services Freetown and is protected by copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.

10. Dispute Resolution

Any disputes arising from these terms or our services shall first be attempted to be resolved through good-faith negotiation. If resolution cannot be reached, disputes shall be settled through arbitration in accordance with Sierra Leone law.

11. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

12. Termination

We reserve the right to refuse service to anyone for any reason at any time. We may terminate or suspend your access to our services immediately, without prior notice, for any violation of these terms.